Passionate about customers.
Thirsty for business success.
Customer Radar were the pioneers of customer feedback technology back in 2008 with the launch of Net Promoter Score (NPS) via mobile devices. Born from a realisation that businesses were making decisions without any idea what customers think, the customer experience monitoring platform provided an innovative way to give feedback and for businesses to act on that feedback to improve their business.
Since our early days, we’ve continuously improved and evolved our offerings to keep you at the forefront of technology and make sure you’re benefitting from your customers’ insights – maximising your customer retention. From our founder Mat Wylie through to our talented techies, our dynamic team is focused on finding innovative solutions to help businesses grow and succeed – such as completely rebuilding our customer feedback platform recently to better access and analyse customer feedback.
The result? Flexible, scalable, easy-to-use software that lets you put the voice of the customer at the heart of your business.
CEO / Founder
Strategic Growth manager
Operations & Customer Service Manager
Senior Key Account Manager
Customer Support Champrion
BA / Project Manager
At Toyota we talk about kaizen, or continuous improvement, and this is one of the core elements of the Toyota Production System. It’s easy to say but how do we actually walk the talk, especially in the eyes of customers?In 2013 Toyota NZ introduced Customer Radar to help us do this. We now get almost instantaneous feedback from more customers than ever before. We can see the results on-line and in real time. Customer Radar has revolutionised our customer feedback process.One of the unique advantages of Customer Radar is that it is so easy for our customers to provide feedback without feeling pressured. In addition to the customer experience insights and benchmarking Customer Radar provides, we also receive live alerts from any dissatisfied customers. The ability to deal with issues quickly and efficiently means we have the opportunity to retain more business by being proactive with customers and demonstrate our commitment to providing the best experience possible.