REPUTATION MANAGEMENT PLATFORM
Turn your reputation into your competitive advantage
Automatically capture, manage and amplify your reputation everyday
You work hard to build a great reputation. Customer Radar helps you automatically capture your reputation so you can use it to grow your business.
We automate the process of asking for feedback and Google Reviews after an appointment is completed. We help you showcase up-to-date reviews and ratings on your website to build trust and make it easier to get found by Google & AI Search engines.
And if your customer doesn't get the experience they were expecting, you'll get the opportunity fix it privately without it being shared online.
Connect your PMS
Customer Radar can connect with most Practice Management Software or can run alongside. Get in touch with our team to find out the best option for your business.
REPUTATION MANAGEMENT
Manage your in-person and online reputation
Knowing how your customer really feel about the experience they get with you is important - as what they say as they walk out the door can be very different to what they say online later.
Customer Radar is a simple way to find out what your customers think, deal with any surprises before they become problems and use the great feedback you get to acquire more patients.
Measure customer experience
Track your NPS (Net Promoter Score) to see how well you are delivering on your customer experience.
Track customer trends
The dashboard will show you what you are doing well and where you can improve
Respond to any customer
You can see every comment and respond to any customer to thank them for their feedback, ask for a Google review or fix any issue that may have arisen.
Share reviews to your website
You can showcase your own customer rating from your Customer Radar feedback as well as sharing great customer reviews to your website to improve your Google and AI search.
Automated growth
The best part is, once it up and running it doesn't take much to manage. In fact Customer Radar will let you know if there is anything you really need to deal with, otherwise it can automatically continue to grow your online reputation for you. You just focus on delivering the best possible customer experience.
Get direct private feedback
Knowing what your customers think is the key to managing and amplifying your reputation. Having a private feedback channel provides the opportunity to connect directly with customers and take any action needed or use the opportunity to amplify your reputation.
Amplify your reputation
By enabling customers to share their positive experiences online in the form of Google reviews, you get a continuous flow of new reviews automatically. This helps your Google and AI search ranking to help your business stand out online.
Engage your staff
Good team members are hard (and expensive) to find and once you've found one it's important to keep them. By sharing positive feedback from your customers you can keep everyone Engaged and build a positive culture. And by sharing your feedback online through Google reviews, your website and social media it's easier to attract great staff.
Drive profitability
Improving profitability is all about utilisation. By focusing your marketing on your happiest customers you can control what demand surfaces when. For example, giving loyal happy customers access to discounted services when there's no organic demand is a great way to improve utilisation and will cover the cost of Customer Radar many times over.
"Managing feedback easily and using it constructively means everyone wins – happy customers help to build our growing reputation in the market, our team is always boosted by the positive feedback and it gives us the chance to identify where we need to make changes to improve our services.”"
Dr Rachel Gebbie, ARC’s Relationship Manager
FEATURES
Capture, manage and amplify your reputation
Customer Radar makes it easy to capture customer feedback, manage the information you get and amplify your reputation, so you can focus on delivering great customer experiences everyday.
Automatically ask for feedback after an appointment is completed. Set rules on appointment types and invitation frequency.
Your customers provide feedback directly to you including a rating and any comments about their experience.
Get an alert when a customer gives feedback so you can see if any action is needed.
Respond directly to any customer directly and privately.
Customers are invited to post Google review after giving feedback.
You can easily share your reviews and ratings on your website, on your social media and with your team.
All your feedback is captured on your Customer Radar dashboard for you to respond to, share or analyse for improvement.
$149 / month
What's Included:
Single location or department
Unlimited Users
Unlimited feedback
Full functionality
Free customer support
Cancel any time
VETERINARY
Customer Radar Pricing
Pricing is simple - there’s one package and it’s charged by location (or department if you want to gather feedback at that level). The more locations you have, the lower the cost per location.
You get unlimited users and there’s no limit to the amount of feedback you can generate each month.
Get in touch to explore the best options for your business.
Capture, manage and amplify your reputation.
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