Make it easy for your customers to give feedback – Customer Radar can be delivered on the platform that best suits them, including email, text, online, and even printed on receipts.
Review and analyse responses the moment you receive them on your live dashboard to create a direct connection from customer feedback to the way you operate day-to-day.
Test, measure and inform your overall business strategy with actionable, up-to-date customer insights. Benchmarking data will also show you how you compare.
HOW IT ALL WORKS
Customer Radar makes it easy to hear the voice of your customer. The process is very simple – feedback about your company is taken quickly and easily, directly from your customers. Data such as your Net Promoter Score appears in your Dashboard as soon as it is collected, enabling you to act on it fast. Have a look at the steps below to follow the process:
GET SET UP AND GO!
Customer Radar connects with your customers wherever they are – email, text, online, and even printed on receipts. Our experts can help you identify where and how to ask for feedback, as well as guide you through the entire setup process painlessly. Get in touch today to find out how to get your business set up.
ANSWER TWO QUESTIONS
How likely they are to recommend you, and why. This deceptively simple approach gives huge insights into how your customers feel about you – live feedback from real people using NPS scoring. The system is also set up to ensure the data is validated – and instantly accessible.
LIVE FEEDBACK DATA
SENT TO YOUR DASHBOARD
Rather than relying on information collected weeks or even months ago, you can work with live data from your cloud-based dashboard. This gives you a broad overview of how your business is tracking, with real actionable insights and NPS scores. You’ll have the chance to spot and reward super fans, resolve issues before they go public and empower the right people in your business. It’s about creating a direct connection from customer feedback to the way you operate every day.