for more customer feedback, faster
Make it easy for your customers to give feedback – Customer Radar can be delivered on the platform that best suits them, including email, text, online, and even printed on receipts.
on real-time results
Review and analyse responses the moment you receive them on your live dashboard to create a direct connection from customer feedback to the way you operate day-to-day.
benchmarking and future growth
Test, measure and inform your overall business strategy with actionable, up-to-date customer insights. Benchmarking data will also show you how you compare.
Calculate Customer Lifetime Value (CLV)
Fill in the grey boxes below using estimates from your business.
What is the value of one of your customers?
Average spend per transaction
Average number of transactions
per customer per year
Average lifetime (in years)
of a customer
Average yearly value
of one customer ? = Average spend per transaction x Average transactions per customer per year
Average lifetime value
of one customer ? = Average number of years a customer stays for x Average Yearly Value of one customer
What is the loss to your business from dissatisfied customers?
Average number of complaints per month
Potential complaints per month ? = Average number of complaints you know of per month x 25
96% of dissatisfied customers don't complain. For every 1 complaint you know, there are potentially 25 others that haven't complained.
per year ? = Potential complaints per month x 12 months
Potential lost customers
per year ? = Potential complaints per year x 90%
90% of dissatisfied customers don't return.