Listen to the voice of
your customer – and win!
HOW IT WORKS
Ask. Act. Improve.
Customer Radar’s smart NPS technology is designed to make it easy to collect, analyse and act on customer feedback. The result is validated, timely data that can inform every part of your business – from day-to-day operations of a single outlet to your overall business strategy.
How is customer feedback collected?
for more customer feedback, faster.
Know what your customers are saying about your business. Make it easy, fast and convenient for your customer to respond, get more data from more people, more regularly. The Customer Radar flexible, scalable platform connects with your customers wherever they are – email, text, online, and even printed on receipts. Our experts help you identify where and how to ask for feedback. Customer Radar’s smart NPS technology uses Net Promoter Score (NPS), which asks your customer only two questions – how likely they are to recommend you and why.
This deceptively simple approach gives you huge quantitative insights into how your customers feel about you. It also delivers live feedback from customers sending feedback via their mobile phones and other devices. This method is proven superior to long customer satisfaction surveys as they yield lower response rates. The system is also set up to ensure the data is validated – and instantly accessible.
on real-time results.
Rather than relying on information collected weeks or even months ago, you can work with live data from your cloud-based dashboard. You can now slice and dice your data as soon as it appears. Review individual responses collated into word cloud frequency graphs and track your NPS score over time. Get an easy overview of how your business is tracking, with real actionable insights. You’ll have the chance to spot and reward super fans, resolve issues before they go public while empowering the right people in your business. It’s about creating a direct connection from customers to your operations, insights, and customer service.
benchmarking and future growth.
With benchmarking data you’ll instantly see how you stack up next to your peers and your industry or draw comparisons between individual outlets and regions. Long-term reports let you compare performance over time ranges so you can track your improvements and measure your initiatives. You’ll be creating an internal culture of customer accountability, with your team putting the customer and their needs at the heart of everything they do. Inform your business strategy to help transform your business and unlock sustained growth based on real customer data.
Customer loyalty to gain. Nothing to lose.
Get a free demo from Customer Radar and see how customer feedback and communication can enable your business to make informed decisions and improve your customer’s experience.