Listen to the voice of
your customer – and win!
HOW IT WORKS
Ask. Act. Improve.
Customer Radar is designed to make it easy to collect, analyse and act on customer feedback. The result is validated, timely data that can inform every part of your business – from day-to-day operations of a single outlet, to your overall business strategy.
How is customer feedback collected?
for more customer feedback, faster.
Benefit form hearing the voice of your customer, by making it easy, fast and convenient for your customer to respond, you get more data, from more people, more regularly. With our flexible, scalable platform, Customer Radar connects with your customers wherever they are – email, text, online, and even printed on receipts. Our experts can help you identify where and how to ask for feedback. Customer Radar uses Net Promoter Score (NPS), which requires your customer to answer only two questions – how likely they are to recommend you, and why.
This deceptively simple approach gives you huge quantitative insights into how your customers feel about you. It also delivers live feedback from real people sending in feedback via their mobile phones and other devices. The system is also set up to ensure the data is validated – and instantly accessible.
on real-time results.
Rather than relying on information collected weeks or even months ago, you can work with live data from your cloud-based dashboard. That means you can slice and dice your data as soon as it appears. Review individual responses, collate them into a word cloud, or track your NPS score over time, without the need for technical support. This gives you a broad overview of how your business is tracking, with real actionable insights. You’ll have the chance to spot and reward super fans, resolve issues before they go public and empower the right people in your business. It’s about creating a direct connection from customer feedback to the way you operate every day.
benchmarking and future growth.
With benchmarking data you’ll instantly see how you stack up next to your peers and the industry overall, or draw comparisons between individual outlets and regions. Long term reports will let you compare months or even years, so you can track your improvements and measure your initiatives. Long term, you’ll be creating an internal culture of accountability, with your team putting the customers and their needs at the heart of everything they do. It’s about informing your business strategy to help transform your business, and unlock phenomenal, sustained growth.
We implemented Customer Radar to give our customers a voice in our business. It helps us to find out what we were doing well, and on the odd occasion if we do not deliver on their expectations, we can do something about it quickly. We are the leading provider of water coolers in a market that has become highly competitive, so it’s important to provide a better experience than our competitors for us to be able to stay ahead of the game.We have found that Customer Radar has given us a level of transparency with our customers and opened a line of communication that we have never had before. Our team love the feedback our customers provide, because they know it’s real and honest. We have gone from having a couple of customers give feedback per month to hundreds. Every company should give their customers a voice in this day and age and Customer Radar is the best way to do it.