Noel Leeming

Noel Leeming

The Opportunity: Striving to stay at the top When you’re the number one electronics retailer in the country, it’s important to stay on top. To do this, you need happy customers. That’s why Noel Leeming needed to find a better way of giving customers a voice....
Toyota

Toyota

The Opportunity: an iconic Kiwi brand seeks to deliver premium customer service Toyota New Zealand is a business franchise success story. With more than 29 dealerships across more than 60 locations across the country, Toyota vehicles (the Corolla and Hilux in...
Unichem

Unichem

The Opportunity: Taking the mystery out of customer satisfaction Green Cross Health (formerly Pharmacybrands) is all about providing the best care and advice for their customers, and wanted to take action to reinforce this. They wanted the ability to receive a large...
Repco

Repco

The opportunity: Taking the mystery out of feedback Repco prides itself on quality, expertise and knowledge. Having built Australasia’s most recognised automotive brand on this promise, Repco needs to know that its people are living up to this promise. Prior to...
Fresh Choice

Fresh Choice

The Opportunity: Producing customer satisfaction For stores like Fresh Choice, customer satisfaction is vital for keeping and growing a loyal customer base. Richmond Fresh Choice in Nelson recognised this, and wanted to do something to ensure a good customer...