Pricing plans to suit your business

Our smart NPS Software plans don’t limit the number of feedback responses you can receive. We believe that the more feedback you receive the better. Can’t see what you need here? Please contact us.

Prices shown are in NZ/AUS currency only and do not include any one-off setup fees.

Plans include:

‘ASK’ features:

  • Unique URL links to use in your POS, emails, receipts and other customer touchpoints.
  • Variable questions – dynamically change your NPS survey questions to suit your customers. Read more.
  • Variable ‘Thank You’ pages – custom Thank You pages to suit each type of feedback you receive. Read more.

‘ACT’ features:

  • Feedback alerts sent directly to you as feedback is received, enabling you to act quickly.
  • Closed loop customer communication – contact customers and resolve issues before they churn or escalate.
  • Live feedback dashboard – all your customer feedback in one easy-to-access place.
  • Up to 5 users per store*

‘IMPROVE’ features:

  • Comment groups – see what areas of your business are trending with your customers.
  • Word cloud frequency graph – identify what your customers are saying, at a glance.
  • Benchmark data.
  • C-suite level reporting.
  • Account management.
  • Premium support.
  • API connectors.

What others say about us:

We have previously used mystery shopping as a method of getting a view of our business until we found Customer Radar. With over 300 pharmacies in our group, it used to be impossible to know what our customers were experiencing in the store every day. Now we know. We now get thousands of customers telling us about their experience with us every month. We can respond quickly to their needs and as a result, it has helped us focus totally on what our customers want and enables us to give it to them. It helps us really focus on our strengths and eliminate our weaknesses right across our business. One of the features we like the most is being alerted if a customer is not completely satisfied. It means we can deal with them on a one to one basis and resolve any issues they have to make sure they happy to come back again. I highly recommend Customer Radar to any retail business who wants to know what their customers are thinking.

Head of Operations, Unichem / Life

More great features you can add later:

NPS Pulse

NPS Pulse Sendouts

Let us help kick-start your NPS programme with a custom database campaign.

Review Management

Online Reviews

Use smartNPS to dynamically manage feedback. Grow your online reputation!


Deep Surveys

Get detailed insights from your customers with a secondary survey off the back of NPS feedback.

CRM Integrations

CRM Integrations

Integrating our feedback platform into your own systems? Let’s talk…



Measure employee engagement within your teams.

Event Feedback

Event Feedback

Collect feedback and gauge the success of your events in real time.