Hospitality & Tourism essential

Promoter TripAdvisor Reviews

TripAdvisor is the world’s biggest website & app for hospitality & tourism. With over 340 million visitors every month and over 6.5 million accommodation listings, it also covers restaurants and attractions. A positive presence here is an absolute must for managing your online reputation and attracting more business by driving bookings.

Covering anything from tourism operators to public attractions, a staggering stat shows that when it comes to restaurants, 1 in 3 customers wouldn’t visit a restaurant rated under 4 stars.

Here are some statistics on TripAdvisor:

 

“93% of global travellers say their booking decisions are impacted by online reviews 

“88% of travellers filter out experiences with an average star rating below three

The quality of online reviews has a direct impact
on the number of customers your business receives!

“85% of consumers trust online reviews as much as personal recommendations”

source: BrightLocal

Use one of your biggest brand assets – your Promoters and invite them to submit a glowing review on TripAdvisor. Once they’ve provided feedback, Customer Radar will give the promoter an easy path to submit their TripAdvisor review.

Even better, the smarts behind our NPS platform will recognise the store location they are giving feedback for and map it directly to the correct location in TripAdvisor. For example, if a customer is happy with their experience at shop XYZ, Customer Radar will route them to the Google listing for XYZ store!

Wonder how the power of direct feedback
can help your business?