We implemented Customer Radar to give our customers a voice in our business. It helps us to find out what we were doing well, and on the odd occasion if we do not deliver on their expectations, we can do something about it quickly. We are the leading provider of water coolers in a market that has become highly competitive, so it’s important to provide a better experience than our competitors for us to be able to stay ahead of the game.
We have found that Customer Radar has given us a level of transparency with our customers and opened a line of communication that we have never had before. Our team love the feedback our customers provide, because they know it’s real and honest. We have gone from having a couple of customers give feedback per month to hundreds. Every company should give their customers a voice in this day and age and Customer Radar is the best way to do it.
July 3, 2017