We have previously used mystery shopping as a method of getting a view of our business, until we found Customer Radar. With over 300 pharmacies in our group, it used to be impossible to know what our customers were experiencing in store every day. Now we know.
We now get thousands of customers telling us about their experience with us every month. We can respond quickly to their needs and as a result, it has helped us focus totally on what our customers want and enables us to give it to them. It helps us really focus on our strengths and eliminate our weaknesses right across our business. One of the features we like the most is being alerted if a customer is not completely satisfied. It means we can deal with them on a one to one basis and resolve any issues they have to make sure they happy to come back again.
I highly recommend Customer Radar to any retail business who wants to know what their customers are thinking
June 26, 2017