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More often than not, people are happy to rate their customer experience with you, but some are not so forthcoming with providing more details, particularly when it’s been a good experience.
The Variable Questioning feature allows for a much better, interactive experience for your customers whilst they provide you with their valuable feedback.
Variable questioning draws out a more refined response, with a different question being asked based on the customer’s choice of ‘Star’ rating. This feature helps remove the dreaded ‘Nothing’ response and providing even MORE meaningful data insights in your dashboard helping you do more of the things your customers LIKE and less of the things they DON’T!